Not a Happy Camper with extra charges
I've had them for a couple of years now...for my teenage daughters. I need to review their accounts weekly, as they frequently tack on extra charges, or add charges that we never agreed to on to the bill.
I recently removed my charge account from the billing and went to Virgin's top-up cards - painful, but at least they can't gouge me automatically! The latest trick is not applying the Unlimited Text Messaging bundle when I select it on the web. I realized that my youngest has been dunned $0.15 for every message - even though the web account and her phone both said that she had the Unlimited pack. After 30 minutes of stern conversation I got a $20 refund, but my youngest is out at least triple that!
As soon as I find another company that offers a reasonable alternative, I'll be saying goodbye to these charlatans!