Redeemed for the moment

by Tina
(N. KY)

After my horrible experience last month with the so called customer service. I wrote a long letter to I wireless explaining my unhappiness toward the way my situation was handled.

Last week I got several calls from a different rep and when we finally connected she was so helpful and understanding. I ended up getting my son's plan back to what I originally picked for him as well as my refund for the multiple payments.

I don't know if I'm allowed to mention her name so I'll just say thank you "G" I hope your company knows what a wonderful job you do for them and their image.

Hi Tina,

I'm glad it worked out in the end.

sb (admin)

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