Can't transfer number and minutes from lost phone

by Joan

I lost my phone a few days ago and had it frozen, so if anyone found it, they could not use it.

I could not find it, so I purchased a new Tracfone.

I tried to transfer the number and minutes this evening (with Vial) when the line went dead.

I have since tried to activate the phone & transfer minutes online, without luck.

Phone line customer service should be 24/7. Please help.

Call me at (snip)

Thank you

Hi Joan,

I had a similar thing happen a few years ago. I lost a Motorola handset and couldn't find it. I also bought a new handset as you did and was able to transfer my number and minutes. What was different about my experience was that I didn't do anything to have the lost phone "frozen" as you called it, so I'm not sure what that involves and whether it affects being able to do the transfer.


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Apr 09, 2014
help me
by: Anonymous

how do u find ring tones I just don't get this phone difficult

Mar 17, 2014
Transfer Minutes from lost Tracfone to replacement Tracfone.
by: EmotionalZombie7997

The Tracfone customer service is not open 24/7. I don't know the exact hours that they are open. But I do know that it is not 24/7.

They will transfer your remaining minutes, service days and phone number from your lost phone to a new one. You will just have to be very patient and they will do the best that they can, and should transfer your service to your new phone.

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