Change number to Virgin Mobile

by Erica Davis
(Mears, Michigan)

I just got my new phone today, and I would like to know how to make my pre-paid number go to the Virgin Mobile phone.

Hi Erica,

Thanks for the question. This is the best I can do:

Make sure you don't cancel your Alltel phone until you've activated your Virgin phone. Initially it looks like you can do it right from their web site:

Activate Virgin Mobile phone

But once you choose the option "I want to switch my number from another company," you get taken to a screen that says,

"Sorry. To switch your number from another company, please call Virgin Mobile At Your Service at 1-888-322-1122 and say 'Start up service.' "

I've never gone through the process of porting from Alltel prepaid to VM, so I'd love to hear back from you on how it went.

sb (admin)

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