by Erica Davis
I just got my new phone today, and I would like to know how to make my pre-paid number go to the Virgin Mobile phone.
Thanks for the question. This is the best I can do:
Make sure you don't cancel your Alltel phone until you've activated your Virgin phone. Initially it looks like you can do it right from their web site:
Activate Virgin Mobile phone
But once you choose the option "I want to switch my number from another company," you get taken to a screen that says,
"Sorry. To switch your number from another company, please call Virgin Mobile At Your Service at 1-888-322-1122 and say 'Start up service.' "
I've never gone through the process of porting from Alltel prepaid to VM, so I'd love to hear back from you on how it went.