Jitterbug Smartphone Customer angry with GreatCall

by Bil

I received a voicemail from GreatCall on January 5, 2017 stating I had gone over my service plan. I have the highest plan available. I immediately called Customer Service but was disconnected. Subsequent calls have been disconnected as well.

I then went to the GreatCall website and tried numerous times to email but receive an error message each time. Since then GreatCall attempted to charge my credit card $111.06! My credit card rejected it, and I received an email that I must pay this amount out of my checking account. My only recourse is to mail them a letter to the address on their website:

10935 Vista Sorrento Pkwy, Suite 200
San Diego, CA 92130

I am very angry with GreatCall's terrible Customer Service and will be cancelling my service.

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Dec 27, 2021
by: Paul F.

I called on the beginning of December to cancel my phone and your lousy service the year 2021. I have never received a monthly bill of any kind since I got the phone almost 8 months ago or a letter from your firm stipulating my cancelling pf my account. I have notified my credit card not to pay any future bills that they may send you. I will not pay. I cannot thank you for any service that you claim to provide.

Jan 17, 2017
No problems with customer support
by: sb


Sorry to hear about your experience. I have a Jitterbug Touch 3 smartphone (the one previous to the current Jitterbug Smart model). While I have had a few small issues over the years, I have never had any problem with contacting their customer support which is based in North America. They've always been helpful and friendly, and they have never hung up on me.

I have their most basic plan that still includes the additional health features, mainly for testing purposes. I still am on paper billing, and I either write them a check or call them up to pay by card.

In regards to cancelling your service, yes, you should port your number to another company's plan first.

Jan 16, 2017
Jitterbug/Great Call
by: EmotionalZombie7997

If you want to keep your phone number, I would hurry and choose a replacement phone and cell phone provider. Then you will be able to port your current phone number to the new service.

I have the option with Net10 to use AutoPay. But what you have experienced is exactly why I keep adding airtime cards each month. I don't want to give my credit card information out for a cell phone plan when it is prepaid.

I suggest you look into Tracfone, Net10 or Straight Talk. They are available nationwide. If you need help choosing the correct cell phone and plan for you many places that sell these phones would be happy to help you set up your service.

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