Phone locked - asking for PUK code

by kimmu
(chester,pa. USA)

This phone is great for my 11yr old. just to call or txt me. But recently he did something wrong and now it keeps asking for a PUK code and new password. We have no idea what to do. HELP!

Hi Kimmu,

You probably need to call Tracfone customer support. My guess is that they will probably send you a new SIM card to use to re-activate your phone.

PUK stands for pin unlock code for a SIM card. This is not something that you have to deal with unless you activate the PIN lock. That option is normally accessed from

Menu > Settings > Security > PIN lock

To lock it in the first place, you need the code for the phone. You apparently get three attempts to enter correct code after which I'm not sure what happens, since I haven't gone beyond one attempt.

Sorry I can't be of more help.

sb (admin)

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Jul 10, 2014
I need it
by: Anonymous

I need puk

Jun 25, 2013
PUK Code
by: Anonymous

Usually when you need the PUK code is because someone attempted to add an airtime card that they did not have to the add airtime menu. The only way to get the PUK code is to call Tracfone, Net10 or Straight Talk (depending on what company your phone is through). They will unlock your phone for you. They may have to send you a new sim card.

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