Pleased except for credit card problem

by Rodolfo
(McAllen, Texas)

I've used their prepaid phone service for nearly 4 years and have been quite pleased with the service until now. Since I started using their service I have bought/added prepaid minutes online as needed using my credit card (the only credit card I use and which is always kept current; I pay the balance on it in full monthly).

I have had no problems using this method until this month: I was rejected from using my one credit card (both by using the online method and in talking directly with a Net10 rep; I tried several times with the same result) which is current as usual. I am informed that my credit limit on the card is exceeded and I cannot use it for this transaction. Of course this is not true because the card is always up-to-date and I continue to us it regularly for other purchases.

That is my story. It has been quite frustrating for me lately. Otherwise, as first stated above, I have been quite satisfied with their service and would continue using their service pending overcoming the above problem.

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May 01, 2018
Rating
star 		Billing @ Customer Service
by: Robert

I recently got my Discover card billing and noticed 2 March 26 billings, each for $32.73, charged by Net 10 One charge was for airtime which
I accept. The other identical was for "Sales" which I disputed After dealing with the language problems (Middle East accents mostly) for close to an hour, I finally got an English speaking customer who stated Net 10 would give me a credit for one of the billings. One of the worst customer services I can remember.
Feb 18, 2011
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starstarstarstarstar 		That figures
by: sb (admin)

That figures. Glad you got some minutes, at least.

Regards.
Feb 18, 2011
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starstarstarstarstar 		Thanks
by: Rodolfo

Thanks for your reply to my post sb (admin). I temporarily resolved my prepaid minutes situation with Net10. I bought minutes at a local Walmart store. And guess what I used to purchase them?: my credit card. The same one that Net10 has rejected!
Feb 18, 2011
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starstarstarstarstar 		Thanks for your comments
by: sb (admin)

Rodolfo,

Thanks for your comments. It's certainly a mystery to me as well. The only reasons I can think of, don't apply to you:

Phone companies sometimes reject prepaid credit cards. Since you say you receive and pay off the bill each month, that's not the case for you.

Also sometimes, if you've had a credit card stored with them for a while, sometimes the expiration date doesn't get updated, but then they would have told you that.

I hope you get the situation resolved as it does sound like a hassle.

Regards.

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