Senior citizen feeling ripped off

by Sheryl C.
(McColl, SC)

I enjoyed my Jitterbug cellphone. Soon my charger stopped working. Before the charger stopped working, the phone became unable to receive calls. Slowly it did not receive nor send out. A terrible, terrifying state when a senior woman is living in a rural area alone for most of the weekdays until her husband comes home for the weekend.

Feeling desperate, I made a landline call to a support tech. Her totally unhelpful attitude proved to be irritating. She disregarded for my request for a total refund. She then gave me a verbal abuse statement that basically you are stuck with it. If I wanted a replacement, I would be without service for 2 weeks and would still be liable to pay.

I am totally disappointed and will discourage anyone from supporting this company.

So, I have to buy another cellphone, adding more costs.

Why didn't the agent simply refund my hard earned money and let me return it?

Anyone reading tgis, don't buy this product because once you spend your money YOU ARE ON YOUR OWN.

Totally disappointed and having been ripped-off

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May 20, 2018
Got questions?
by: sb


Thanks for your comment. You can post your questions here or (better yet) create your own page here:

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May 19, 2018
Going through hell with Jitterbug
by: Anonymous

I'm so disappointed in Jitterbug , no help and isn't easy to use

Oct 16, 2017
best senior service US mobile
by: Anonymous

if you can buy an unlocked flip phone on ebay or an unlocked new BLU(factory name not color) phone on ebay under 24.00 (i bought a used unlocked Pantech flip phoneon Ebay for 18.00 been using it for 3 yrs trouble free with US mobile cell cost me 5.10 per month (100 minutes ) never a single problem ever . good luck Harry

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