Trouble with voice mail and customer service
I was with them 4 approx. 4 yrs. Then I had trouble with voice mail which is a must 4 me. I'm a serious heart patient. I called them spent 35 minutes ( a cost to me) They could not fix it, it was their fault which they admitted.
I called back the next day another 40 minutes wasted. Asked them to replace time since it was their computers fault. They refused and said they would send me a new sim card. Week later no sim card, called they said it is in transit. I said what do you mean? well it's in transit.
Called back 5 days later. They said, "we didn't send it". I said, "You lied to me I'm going to another Phone, Co. You owe me $185.90 dollars as this is my balance." They said no. I'm filing a claim through the Justice Dept in the state of Florida. This a cheap company with inept employees. I want my money back and I want it now. I wouldn't recommend this phone company
Thanks for your comments. Personally, I've been happy with Net10's customer service, however, since you plan to change services, I think you might be interested in a Jitterbug phone from GreatCall. I mention that only because their customer service is based in North America, and they also have a few extra health-related services that may be of interest to you.