Unable to send text messages and customer service stinks.

by Helen

For 6 months my LG420g phone worked perfectly. then i had trouble sending to e-mail address could never send a picture to FB mobile and finally could not send simple text messages, only mms. After hours on hold and hours with customer service (they even sent a new phone and a new SIM card when that phone didn't work) I finally found someone who identified a "bug" in the handset where it sticks at mms after sending a picture. This took 3 weeks.

She told me a way to turn off some settings (I hope I remember how) to get back to sending simple text messages. The replacement phone had the same problem as the original phone.


Thanks for your comments.

sb (admin)

Comments for Unable to send text messages and customer service stinks.

Average Rating starstarstarstarstar

Click here to add your own comments

Aug 29, 2013
Tracfone is great overall!! :)
by: Katherine

One has to understand how TF customer service works. :D

From my experience, the best results one gets is via Support Forum on TF Page - just keep on asking questions until you get a person who will resolve your issues. It took me a while to learn that step by step explanation and some patience and kindness above all, pay off in a long run. ;)

BTW, I am a happy owner of LG420 and thanks to this page, I discovered some feature that I never knew existed on my phone! :)


Click here to add your own comments

Return to Tracfone LG 420g.