I have had this phone for 3 years and am very pleased with it. I wear hearing aids, and if I am careful in how I hold it, I have no problem understanding conversation over this phone, except when there is conflicting noise, which is also true with any conversation, so it is not the phone's fault.
Thanks for your comments. Hmm. Despite not-recommending this phone, there has been a slow but steady stream of positive reviews coming in from readers. So I guess the reality is that it's basic but reliable.