Good phone, but customer service sucks etc.

The phone itself is fine, good ringtones, good call quality, and Net10's rates are better than AT&T GoPhone. The only two problems I have with it are:

1. No call forwarding.
2. No hands free Bluetooth dialing with my Plantronics 220 headset. Maybe if I got another headset....

That said, let me turn my attention to Net10's customer service, which can be summed up in two words: It sucks! Bought the phone off the Net10 website, and they sent me a phone with a SIM card that uses TMobile's network. It doesn't work at my house. My wife and son bought Net10 T401g's from Wal-Mart which have AT&T-compatible Net10 SIM cards and they work fine here. So, I thought, I'll get NET10 to send me an AT&T sim. Wrong! The "expert" could barely speak English, kept putting me on hold every two minutes "while her computer updated", and kept me on the phone for 1 1/2 hours of "troubleshooting"

Fortunately, I found an AT&T-compatible Net10 sim card on Ebay for next to nothing, and as soon as I get my free airtime used up on the T-mobile sim, I'm going to switch them out.

All, in all, Net10 is OK, so long as you don't have to talk to customer service. A caveat: TracFone and Straight Talk are owned by the same company as Net10, so their customer service likely isn't any better.

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Mar 18, 2022
Net10 -AT&T , data works , calls not
by: Anonymous

We have 3 SIM cards that since last week only the data is working but can not dial and can not receive calls, it goes to voicemail,

After waiting over a hour the customer service did not help for this issue,

We are using all updated devices.

Can someone please help!

Aug 26, 2011
NET10 Customer Service SUCKS
by: JohnnyAloha

Totally agree, they are WORTHLESS when it comes to Customer Service. Got a problem, forget it; they don't care. I have averages over 50 minutes wait time on the phone trying to activate my phone and I have tried 5 times and given up every time. It has now been 65+ minutes on hold and they said I would have a 15 min wait when I first go on. I am only waiting because I am going to every site I can to report how TERRIBLE Net10 and TracPhone CS is.
Thanx to this site so I could warn others NOT to use Net10 or TracPhone

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