1 - Getting in Touch
You can reach Tracfone Customer Service in the U.S. at this number:
Use a landline or a separate phone to call. I believe this number also works for Safelink Wireless (with a separate menu option).
You can also go through their contact form on their site. While this is a little slower, it's sometimes easier to describe the problem by writing it down.
I've notice some Tracfone reps scan the forums and YouTube videos for support questions, and they give the following email addresses to reach them:
TF.CorpResolutionTeam [at] tracfone.com
The above email works for issues with both Tracfone and Straight Talk phones. There's a separate address below for issue with Net10 phones:
NT.CorpResolutionTeam [at] net10.com
They have a live chat on their website, however, it can have its own drawbacks. For example, after being frustrated in my attempt to buy a 1GB data as a service add-on, I chose to leave feedback on their site. At the end of the feedback form, there was a suggestion to use the live chat instead. When I clicked on it, this is what I saw:
However, it's still worth trying this out before hitting the phone or email.
Pretty nice TracFone video.
Of course, your experience may be different, and I do hear some complaints every now and then. I found this home-made video. They seem like a nice group of people.
Here's one person who did not have a bad experience.
The Customer Support number for Tracfone is automated and I changed two phones numbers, (one change per call) and it was quick and easy. Thank you for the website.
Although some things you read about customer service can be quite bad, no company has a monopoly on bad service, unfortunately. Though some are better than others.
Two plans, GreatCall and Consumer Cellular, offer free customer service calls from your cellphone that are not charged to your minutes allowance for the month. These companies both track your minutes on their end rather than on the phone.
AT&T maintains a few physical locations for configuring your phone or turning them in for repair. However, for GoPhone support, I've always called their support number.