Reps not there to remedy a problem - only to sell a product
How was your Tracfone Customer service experience?
HORRIBLE! Received an email on the 17th to tell me that my service would be discontinued on the 15th. Yet a day before that (the 14th) I had entered online all current information re billing. Customer rep (tried two via two different phone calls) would not transfer my call to a supervisor. And the rep wanted to send a text code when (s)he had been told the phone was not working. And one rep said that he was "highly trained" and I did not need other help.
What happened in the end?
Had to purchase a new service plan which I did NOT need as I had lots of minutes available under the Value Plan - and I had to sign up again for the Value Plan at a higher fee than I had been paying!
How did this make you feel?
NOT like a valued customer. Reps are not there to help, only to sell a product.
If you had a bad experience, what should they've done differently to make you feel good about the service provided?
LISTEN and UNDERSTAND to remedy the problem instead of trying to sell a new plan.
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